Privacy policy

This Privacy Policy explains what information we collect, how we use it, who we may share it with and the rights you have over your personal data.

1. Who we are

integrAIt is an online provider of downloadable AI automation products. For the purposes of applicable data protection legislation, the organisation responsible for processing personal information through this website is:

Website

www.integrait.store

integrAIt — contact us through our support page.

This organisation acts as the data controller for personal information processed through its website and ecommerce operations.

2. Information we collect

We collect information reasonably necessary to operate our website, process purchases and provide customer support. Depending on how you interact with the website, this may include:

• Personal information. Your name, email address and information you voluntarily provide.
• Order information. Products purchased, transaction values, order numbers, purchase dates and payment confirmation records.
• Account information. Account details, authentication information and purchase history, where you create an account.
• Download information. Records relating to access to purchased files, including download activity and remaining download allowances.
• Customer support information. Messages, enquiries, technical issues and other information submitted when contacting us.
• Marketing information. Your email address and subscription preferences, if you choose to receive product updates or marketing communications.
• Technical information. Information needed for website functionality, security and troubleshooting, which may include IP addresses, browser information and relevant technical logs.

3. How we collect information

Information may be collected when you:

• Visit or interact with our website.
• Purchase an automation kit.
• Create or access an account.
• Download purchased products.
• Contact customer support.
• Subscribe to marketing communications.
• Submit a product review.
• Communicate with us directly.

Some technical information may be collected automatically when you use the website.

4. How we use your information

We use personal information for the following purposes:

• Processing purchases. To process transactions, confirm orders, maintain records and deliver digital products.
• Providing account access. To create and manage customer accounts and provide access to purchased products.
• Customer support. To respond to enquiries, investigate technical problems and resolve purchasing or download issues.
• Website security. To protect customer accounts, prevent fraudulent activity and maintain the security of our systems.
• Legal & accounting obligations. To maintain appropriate transaction records and comply with applicable legal requirements.
• Marketing communications. To provide news about products, updates and relevant offers where we have a lawful basis to do so.

5. Lawful bases for processing

Under UK data protection legislation, we must have a lawful basis for processing personal information. Depending on the purpose, these may include:

• Contractual necessity. Where information is required to process your order, supply purchased products or provide account-related services.
• Legal obligation. Where information must be retained or processed to comply with applicable laws, including tax and accounting requirements.
• Legitimate interests. Where processing is reasonably necessary to protect the website, prevent misuse, manage enquiries or operate our business, provided those interests are not overridden by your rights.
• Consent. Where you have given valid consent for specific processing activities, such as certain marketing communications or non-essential tracking technologies.

Where processing relies on consent, you may withdraw that consent at any time.

6. Payments

Payments are processed by third-party payment service providers. integrAIt does not store full payment card details on its website.

Payment providers may process information necessary to authorise transactions, prevent fraud and meet their own regulatory obligations. Their handling of personal information is also governed by their own privacy policies.

7. Customer accounts & downloads

If you create an account, we process the information necessary to maintain your account and provide access to purchased digital products.

Purchase and download records may be retained to administer licences, enforce download allowances, provide support and maintain appropriate transaction records.

You are responsible for keeping your login details confidential and telling us if you suspect unauthorised access.

8. Marketing communications

You may choose to subscribe to information about new automation kits, product developments and relevant offers. Where consent is required, marketing messages will be sent only after that consent has been obtained.

You can unsubscribe at any time using the link provided in marketing emails or by contacting us. Unsubscribing from marketing does not stop us sending essential transactional messages, such as order confirmations or information relating to a purchase.

9. Cookies & website storage

Our website uses certain cookies and browser storage technologies that are necessary for it to work. These support:

• Account authentication.
• Maintaining login sessions.
• Remembering basket contents.
• Website security.
• Essential ecommerce functionality.

We do not currently use advertising or analytics tracking cookies. If optional tracking technologies are introduced, we will update this policy and obtain consent where required by law.

You can manage cookies through your browser settings, although disabling essential storage may affect how the website works.

10. Sharing your information

We may share necessary personal information with trusted service providers who help operate our business. These may include providers of:

• Payment processing.
• Website hosting.
• Secure file storage.
• Email delivery.
• Customer support infrastructure.
• Website maintenance and security.

We share information only where there is an appropriate purpose and lawful basis, and where required we put appropriate contractual and security arrangements in place.

We do not sell your personal information to advertisers or data brokers. We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

11. International data transfers

Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place where required by data protection legislation. These may include recognised adequacy arrangements or approved contractual safeguards.

Further information about relevant transfers and safeguards can be requested through our privacy contact.

12. Data retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting and contractual requirements. Retention periods depend on the nature of the information. For example:

• Order records. Retained for applicable financial, legal and accounting requirements.
• Account records. Retained while needed to provide the account and associated services, subject to applicable obligations.
• Customer support messages. Retained as necessary to resolve enquiries and maintain relevant records.
• Marketing information. Retained while a valid marketing basis exists, with appropriate records of subscription preferences.
• Technical logs. Retained for appropriate operational, security and troubleshooting purposes.

When information is no longer required, it will be securely deleted or anonymised as appropriate.

13. Keeping your information secure

We take appropriate technical and organisational steps to protect personal information against unauthorised access, misuse, alteration and loss.

Our security measures include secure password hashing, controlled access to purchased files and the use of specialist payment processors. We review security arrangements where appropriate and encourage customers to protect their accounts with strong, unique passwords.

No online service can guarantee absolute security.

14. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

• Access your information. Request a copy of the personal information we hold about you.
• Correct your information. Ask us to correct inaccurate or incomplete information.
• Request deletion. Ask us to delete information where applicable legal conditions are met.
• Restrict processing. Request restrictions on certain uses of your information.
• Object to processing. Object to processing based on certain lawful grounds, including direct marketing.
• Data portability. Request eligible personal information in a commonly used, machine-readable format.
• Withdraw consent. Withdraw consent where processing is based on consent.

These rights are subject to legal conditions and exemptions. To exercise your rights, contact us using the details in this policy. We will respond within the time limits required by applicable law.

15. Third-party websites & services

Our website or products may contain links to third-party websites, software providers and external services. We are not responsible for the privacy practices of independent third parties.

We recommend reviewing their privacy policies before providing personal information or connecting business accounts.

16. AI automation products & personal data

Customers may use our products to configure AI-assisted workflows involving business or customer information. Customers are responsible for assessing the data protection implications of their own implementations, including the software platforms and AI services they choose to connect.

Purchasing a integrAIt kit does not automatically authorise the transfer of personal information to external AI providers. Where personal data is involved, customers should make sure their use complies with applicable laws and third-party service terms.

17. Children’s privacy

Our products are intended primarily for business and professional use. We do not knowingly design our services to collect personal information from children.

If you believe personal information relating to a child has been supplied inappropriately, please contact us.

18. Complaints

If you have concerns about the way we handle your personal information, please contact us so we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.

19. Changes to this policy

We may update this Privacy Policy to reflect changes to our website, services, information-processing activities or legal requirements. Any updated version will be published on this page together with its effective date.

Where required by law, we will provide additional notice or obtain consent before making material changes to particular processing activities.

20. Contact us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.

• Support: www.integrait.store/support
• Website: www.integrait.store

Contact support